Terms and Conditions
Booking
All confirmation of bookings requires a booking form and a deposit of £50. Bookings are not confirmed until this has been received.
In the event of a cancellation the following percentages of any deposit paid will be held by the Craft’d Bus. All cancellations must be confirmed in writing.
1. 50% for a cancellation over 14 days prior to the event.
2. 100% for a cancellation under 14 days prior to the event.
The balance must be paid in advance of the party.
Adults
The parents of the birthday child are more than welcome to stay on the bus during the party. This isn’t necessary though as the party host is more than capable of supervising the group alone!
We ask that other parents of the party guests do not stay on the bus during the party.
Parking
The Craft’d Bus is 7m long so requires the equivalent of 2 parking spaces on a flat surface. We can park on a drive or on side roads as long as we are not blocking any traffic. If the party is not held at your home, we strongly advise you to save the space for us prior to our arrival.
The Craft’d Bus is 2.4m wide and just under 3m tall. Have a look at the photos below to help you visualise it!
If applicable, please measure up the entrance to your drive/gate first - as long as it is 2.6m wide or larger then we should be fine. If in doubt, please do check in advance as the road you are on can make a difference to how easily we can manouever in (if you are on a very narrow lane or on a busy road etc)
If on arrival we find the venue to be unsuitable for any reason we reserve the right to abort the session without compensation. If in doubt, please do get in touch and we can arrange a site visit if needed.
We will require access to mains electricity. We have a 30m hook up cable that we can use to plug into any socket in your home.
There is no toilet on board, so please consider this if you need to use another venue other than your home.
On the Day Logistics
We aim to arrive 30 minutes prior to the party to set up and will send you a message via WhatsApp when we leave to keep you updated on the journey progress.
Once we arrive, we will hook up to the electricity and begin setting up the activity. Please ensure children don't board during this time, we know it is very exciting but it will be much more so when everything is set up and ready for them!!
Although we will endeavour to arrive at the time booked we cannot be held responsible for events such as traffic hold ups. We will in the event of late arrival do our best to continue the session until the correct amount of time has elapsed.
If the bus is unable to attend your booking due to mechanical breakdown, adverse weather conditions or illness of the Craft’d team, a refund of all money already paid will be due. You may rearrange the party at another time for a 50% reduced price if this is desired.
If it is not possible for the bus to attend on the day of the party, but we still have staff available, we can run the party in your home or venue. This would also be at a 50% reduced price.